Some routine test results are automatically delivered to your account, while others are released by your health care physician. Please call 740-454-5008 to correct any inaccurate information. For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. API integration creates a connection between your application and MyChart.

Questions about MyChart?

You will need to grant permission for the application to access your information. In both cases, your physician will receive and review all your test results, and they will contact you if further discussion about your result is needed. Log into MyChart and navigate to the Preferences menu tab and select the appropriate option. My activation code does not work, what should I do? If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your MyChart help desk at (855)788-6277 to help you regain access to your MyChart account. If you do this, for security purposes, your account is disabled. If your MyChart account has been deactivated because of too many failed log in attempts you can Request a new Activation Code. Other preferences include scheduling, "address me as," religion and caregiver information. Update demographics, allergies, medications, and current health issues. What do I do now? MyChart account This is distinct from your CVS.com account. My account has been disabled! What if my physician does not participate in MyChart? The automatic log outs are used to protect your information and the system. (If your physician offers online appointment scheduling). You can obtain your Genesis medical records by contacting Health Information Management at 740-454-5905 and select option 3. Error: Please enable JavaScript in your browser before using this site.

Frequently Asked Questions. If you do this, for security purposes, your account is disabled. What information should I provide for a prescription renewal? Can my spouse and I share one MyChart account? While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. Can you send me a new activation code as I have lost it, let it expire or did not receive it?

If you continue to experience problems, please call 740-454-5008. If you have COVID-19 symptoms, please stay home and book a virtual visit with a Piedmont Urgent Care provider at piedmont.org/virtualvisit, to see if you meet the criteria for COVID-19 testing. we're taking every precaution to keep you safe, Find general medical advice for non-urgent questions, See your discharge instructions or plan for managing your health (exercise, nutrition, treatments), See your appointment history and upcoming appointments, Check appointment details like location and which physician you will see, Connect your family's MyChart (and others whose healthcare you manage) to yours to access all appointments, immunization records, growth charts and other health information. Can I view a family member's health record in MyChart? We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time. Pay As Guest

Error: Please enable JavaScript in your browser before using this site. If I send a message to my doctor, when can I expect a reply? Communicate electronically and securely with your medical care team. To provide better access, we offer MyChart, a digital tool that makes it easy for patients to connect with Piedmont doctors through a safe and secure environment. Why are certain test results not shared electronically via MyChart? This information may seem different than your current visit with your provider but helps to add context to your diagnosis and care plan. For example, you can access your medical information in the Apple Health app by connecting it to MyChart. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. You may also be logged out if your Internet connection is unstable or weak, such as dial-up, satellite Internet, DSL, or mobile cellular networks. With MyChart, you can access all of your medical records in one place, plus track and review current health issues, medications, allergies and immunizations. You may also download the MyChart app for your Android or iOS mobile device by accessing the Google Play or App Store and searching MyChart by Epic Systems Corporation. If you still have problems, please call 740-454-5008. You can now access your medical information through applications other than MyChart. New User? For information from your Primary Care Physician, please call that office directly. Please contact your physician's office if the situation requires immediate attention or dial 911 if it is an emergency. You can discuss this with your physician during your next visit. We accept both insurance and self-pay, making virtual visits convenient and affordable.



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